Similar rules may apply to certain other special rates. local time on the arrival date in your reservation, or fail to check in on that date, the first night’s stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. If you cancel such a reservation after 6 p.m. Reservations other than AP or EPP reservations may be cancelled by 6 pm local hotel time on the arrival date in your reservation. Cancelling your Extended Plus Program (EPP) reservation more than 24 hours after the original time of booking, or failing to check-in on the arrival date in your EPP reservation, will forfeit the nonrefundable deposit equal to three nights’ room rate and tax. Cancelling your AP reservation more than 24 hours after the original time of booking, or failing to check-in on the date of arrival in your reservation, will forfeit the full amount (including tax) of your nonrefundable advance prepayment. Services and Policies Advance Payment PolicyĪdvance Purchase (AP) reservations are not cancellable except within 24 hours of the original booking. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.An accessible entrance with sufficient door width and level landings.Accessible parking for vans and standard automobiles, including proper striping and signage.Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.Accessible features available include but are not limited to: Extended Stay America provides accessibility features for our guests with disabilities.
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